Descartes Customer Support & Client Services Portfolio Appendices | Descartes
Descartes Customer Support & Client Services Portfolio Appendices
Appendix 1: Expertise Center Products/Services
Appendix 2: Telephone Information
Appendix 3: Escalation Contact Information
APPENDIX 1: EXPERTISE CENTER PRODUCTS/SERVICES:
| AIR INDUSTRY | Descartes Air Messaging™
Descartes Internet of Things™
Descartes Mail™
Descartes RFID™ | |
| ROUTING,
MOBILE,
TELEMATICS | Descartes Analytics™
Descartes Area Planner™
Descartes Customer Engagement™
Descartes Driver Safety™
Descartes Fleet Safety Suite™
Descartes Foxtrot™
Descartes GreenMile™
Descartes GroundCloud™
Descartes MobileLink™
Descartes Mobile™
Descartes Perform™
Descartes Route Planner™
Descartes Route Planner™ On-demand
Descartes Route Planner™ RS
Descartes Sales and Territory Planner™
Descartes ShipTrack™
Descartes SmartAnalysis™
Descartes Telematics and Compliance™
Descartes wGLN™
Descartes WinRoute™ | |
| TRANSPORTATION
MANAGEMENT | Descartes 3GTMS
Descartes Aljex™
Descartes Analytics™
Descartes Dock Appointment Scheduling™
Descartes MacroPoint™
Descartes MyCarrierPortal™
Descartes Order Express™
Descartes Pick, Pack and Ship™
Descartes Reporting Services™
Descartes RetailTrac™
Descartes StoreTrac™
Descartes Transportation Manager™ BT
Descartes Transportation Manager™ ID
Descartes Transportation Manager™ LNOS
Descartes Visibility and Event Management™
Descartes Yard Management™ | |
| CUSTOMS &
REGULATORY
COMPLIANCE | Descartes Canadian Customs Brokerage™
Descartes MK Denied Party Screening™
Descartes e-Customs™
Descartes Global Customs and Transport™
Descartes Global Security Filing™
Descartes Pentant™
Descartes Thyme™
Descartes Viatrade™
Descartes Visual Compliance™ |
| BROKER &
FORWARDER
ENTERPRISE
SYSTEMS | Descartes Advanced Ocean Tracking™
Descartes BoxTop™
Descartes Canadian Customs Brokerage™
Descartes Digital Rate Management™
Descartes Editrade™
Descartes Global Freight™
Descartes Global Price Management™
Descartes NetCHB™
Descartes OneView™
Descartes QuestaWeb™
Descartes Shipment Portal™
Descartes Supply Vision™ |
| ECOMMERCE
SHIPPING &
FULFILLMENT
SOLUTION | Descartes Finale Inventory
Descartes OzLink™
Descartes Pacejet™
Descartes Peoplevox™
Descartes pixi™
Descartes Sellercloud™
Descartes ShipRush™
Descartes XPS Ship™
Descartes Zangerine™ |
| GLOBAL
TRADE
INTELLIGENCE | Descartes CustomsInfo™
Descartes Datamyne™
Descartes MK Denied Party Screening™
Descartes OCR Global EASE™
Descartes Visual Compliance™ |
| B2B, EDI and GLN | Descartes Air Messaging™
Descartes Cargo iQ™
Descartes eAWB™
Descartes e-Pouch™
Descartes Global Logistics Network™
Descartes Go-webEDI™
Descartes Messaging Services™
Descartes webDocs™ |
SUPPORT NUMBERS
NORTH AMERICA: 1 877 786 9339 OUTSIDE NORTH AMERICA: +800 7866 3390
APPENDIX 2: TELEPHONE INFORMATION
Upon answer, please state the name of the Expertise Center. Your call will be redirected.
| Expertise Center |
|---|
| Ace Preparer filing service |
| AES Direct |
| Area Planner |
| Airclic NA |
| Air Messaging & products including Tradevision, GF-X and Cargo 2000 |
| Aljex |
| (Bearware) Retail Distribution System and Offsite Management System |
| (Bearware) WebTMS Pro, Inbound Management System, Retail Payment System, Retails Claims System Asset Tracking System |
| BestTransport™ |
| Canadian Customer Brokerage Solution - ITMR4 |
| Citrix Applications |
| Core™ |
| Customs 3x |
| Customs 4x |
| Customs Info Content Division |
| Customs Manager & ICE (Impatex) |
| Datamyne |
| Dock Appointment Scheduling NA |
| E-Cargo |
| E -Cellerate – IES |
| Editrade Customs Link |
| E-Customs |
| Fleet Center/Telematics™ |
| Forwarder Logic |
| Foxtrot |
| GLN messaging, Bridge, IS, Goldfish, Bridge Seagha Communication |
| GLN Pentant Customs Link |
| Global Compliance, Import 2000, Via Safe, ICS NA |
| Global Price Management (formerly Portrix) |
| Go Secure |
| Infodis Transportation Management EMEA |
| GCT, CWW, Edicom Transport, TFL, (KSD)2000, ICS EMEA |
| GCT, TFL, TLA, Edicom Transport, Transport Portal |
| GreenMile Global |
| GreenMile Brazil |
| (KSD) ICS EMEA |
| MacroPoint |
| MK Denied Party Screening |
| NetCHB |
| Netfreight (Impatex) |
| Ocean Rate Management |
| Ocean Rate Management - Pub-Lite Rate Management (PLRM) |
| Order Express, ATMS, WMS, OE, Oeweb, Advance Pick, Pack & Ship |
| Oz Solutions™ |
| PCSTrac |
| Peoplevox |
| pixi* |
| PinPoint |
| Pub-Lite Rate Management (PLRM) |
| Questaweb™ |
| Rock Solid™ |
| Route Planner™ |
| Route Planner FWTM(Fleetwise) |
| Route Planner RSTM (Roadshow) |
| Route Planner RVTM (RouteView) |
| Route Planner On-Demand™ |
| Routing RDS,OMS (formerly Bearware) |
| Service Desk |
| Shipment Portal |
| ShipRush™ |
| ShipTrack™ |
| Supply Vision |
| Smart Analysis and Soloplus |
| Transportation Management |
| Transportation mgmt. Beaware Web TMS Pro, IMS, RPS, RCS, ATS |
| Trans-Soft |
| ViaTrade Requests, Fax & Forget |
| Winroute |
| Velocity |
| Visibility & Event Management |
| XPS |
| Yard Management |
| Zangerine |
ALTERNATIVE SUPPORT NUMBERS
| Descartes Product Group | Country | Direct Line |
|---|---|---|
| Descartes Support EMEA | Belgium | +32 38000600 |
| Descartes Denmark (local) | Denmark | +45 89 887 895 |
| Descartes Pixi* (local) | Germany | +49 898 3932 8820 |
| Descartes Go Secure™ | Netherlands | +31 33 460 6220 |
| Descartes NL (local) | Netherlands | +31 33 460 6200 |
| Descartes Norway (local) | Norway | +47 69 676 021 |
| Descartes Sweden (local) | Sweden | +46 40 636 3870 |
| Descartes Customs UK | U.K. | +44 124 947 7099 |
| Descartes Smart Analysis and Soloplus™ | U.K. | +44 124 947 7099 |
| Descartes Aljex | USA | +1 833 262 2314 |
| Descartes Datamyne | USA | +1 833 262 2315 |
| Descartes MacroPoint | USA | +1 888 544 3844 |
| Descartes Questaweb | USA | +1 519 746 8110 |
| Descartes ShipRush | USA | +1 206 812 7874 |
| Descartes Via Trade™ Requests | USA | +1 877 842 2842 +1 866 216 6176 |
| Global Price Management (formerly Portrix) | Germany | +49 341 3929 7970 |
| GreenMile | Brazil | +55 11 4810 8228 |
| GroundCloud | USA | +1 218 864 7900 |
| Descartes IRE (local) | +353 1 206 0010 | |
| Descartes MyCarrierPortal | +1 818-453-8591 | |
| Descartes Sellercloud | +1 732-481-1179 | |
| Descartes Finale Inventory | +1 888 792 8891 |
APPENDIX 3: ESCALATION CONTACT INFORMATION
| Region | Contact Name | ||||
|---|---|---|---|---|---|
| 1st | |||||
| Routing, Mobile, Telematics |
AMERICAS | Danny Kochan (Route Planner, OnDemand, Geotab) Greg Solak (Airclic, Perform) Daniel Green (Shiptrack) Leonardo Montoya (GreenMile) Michael Wiski (GroundCloud) Matthew Niederlander (Safety Suite) |
dkochan@descartes.com gsolak@descartes.com dgreen@descartes.com lmontoya@descartes.com mwiski@descartes.com mniederlander@descartes.com |
||
| EMEA | Shane Reidy James Marston (ASD) |
sreidy@descartes.com jmarston@descartes.com |
|||
| Transportation Management |
AMERICAS | Dan Bryne (BestTransport) Angelica Perez (MacroPoint) Kevin Thomasey (Aljex) Jesse Pelkey (MyCarrierPortal) Donna Koopmans (Order Express, TM LNOS, Dock Appointment) Adam Chavin (3G-TMS) Mary DeVitis (MyRates/RateMaster/PLRM) |
dbryne@descartes.com anperez@descartes.com kthomasey@descartes.com jpelkey@descartes.com dkoopmans@descartes.com achavin@descartes.com mdevitis@descartes.com |
||
| EMEA | Arie den Dulk (TMID) | adendulk@descartes.com | |||
| Customs & Regulatory Compliance |
AMERICAS | Mary Devitis | mdevitis@descartes.com | ||
| EMEA | Dirk Ceulemans (Benelux) Pierre Klaesson Ross Davidson (UK) Jack Bednarek (Thyme-IT) |
dceulemans@descartes.com pklaesson@descartes.com rdavidson@descartes.com jbednarek@descartes.com |
|||
| Broker & Forwarder Enterprise Systems |
AMERICAS | Will King (Editrade) Rose Martin (ITMR4) Sean Huffman (IES) Justin Jeffers (NetCHB) Brad Hockersmith (Supply Vision, Trans-Soft) |
wking@descartes.com rmartin@descartes.com shuffman@descartes.com jjeffers@descartes.com bhockersmith@descartes.com |
||
| EMEA | Ross Davison (Netfreight) Torsten Grube (Global Price Management) Hanna Kavanagh (BoxTop) |
rdavidson@descartes.com tgrube@descartes.com hkavanagh@descartes.com |
|||
| Global Trade Intelligence |
AMERICAS | John Porch (Customs Info, MK Denied Party Screening, DCCS,CIM) Amy Schlussel (Datamyne) Bruce Caul (OCR, Visual Compliance) |
jporch@descartes.com aschlussel@descartes.com bcaul@descartes.com |
||
| EMEA | Gustavo Montes (Datamyne) | gmontes@descartes.com | |||
| Ecommerce Operations Solution Systems |
AMERICAS | Elliot Coreil Allen (Shiprush) Elliot Coreil Allen (XPS) Donna Koopmans (Rock Solid) Chris Johnsen (Zangerine) Peter Kosev (Sellercloud) Tom Buser (Oz) Jennifer Bayne (3G-Pacejet) Chris Johnsen (Finale Inventory) |
ecoreilallen@descartes.com ecoreilallen@descartes.com dkoopmans@descartes.com cjohnsen@descartes.com pkosev@descartes.com tbuser@descartes.com jbayne@descartes.com cjohnsen@descartes.com |
||
| EMEA | Tobias Packheiser (pixi/Peoplevox) | tpackheiser@descartes.com | |||
| Global Logistics Network |
AMERICAS | Sophia Nisha (MK Data) Jenny Murdock (Customs Info) Amy Schlussel (Datamyne NA) Gustavo Montes (Datamyne SA) |
snisha@descartes.com jmurdock@descartes.com aschlussel@descartes.com GMontes@descartes.com |
||
| GLN/ Messaging |
GLOBAL | Juraj Jankuliak (EMEA) Mayra Sanchez (NA) John Honings (GoSecure) Bryan Volante (4Solutions) Robert Wise (Appterra) Michal Bako (Air Products) Steve Gundersen (Velocity Mail, CORE) |
jjankuliak@descartes.com masanchez@descartes.com jhonings@descartes.com bvolante@descartes.com rwise@descartes.com mbako@descartes.com sgundersen@descartes.com |
||
| Data Management |
AMERICAS | Mary DeVitis (Data Management Expertise Center) Barbara Goblick (Border Compliance) Eddie Chow (Border Compliance) Cyrine Hashash (Broker Rules Admin) Matt Yukubisin (Ocean Compliance Publishing) Danielle Cogar (Global Price Management (GPM) |
mdevitis@descartes.com bgoblick@descartes.com echow@descartes.com chashash@descartes.com myukubisin@descartes.com dcogar@descartes.com |
||
| Global Service Desk |
GLOBAL | Lori Payne | lpayne@descartes.com |
| 2nd | Service Delivery Manager | As provided (if applicable) |
| 3rd | Key Account Manager | As provided (if applicable) |
| 4th | Customer Support &
Client Services Senior Management | GLOBAL
Bob Parker (EVP) – bparker@descartes.com
EMEA
Julie Calcunovitch – jcalcunovitch@descartes.com
GLN (Global)
Heidi Tucker – htucker@descartes.com
Fleet Performance Management (Global)
Greg Solak – gsolak@descartes.com
Transportation Management (North America)
Patrick Armatage – parmatage@descartes.com
Broker & Forwarder Enterprise Systems (North America)
Sean Huffman – shuffman@descartes.com
Broker & Forwarder Enterprise Systems (EMEA)
Richard Holmes – rholmes@descartes.com
Global Trade Intelligence
Brian Hodgson – BHodgson@descartes.com
Data Management (North America)
Ed Berkhouse – eberkhouse@descartes.com
CRC Global Compliance (EMEA)
Richard Holmes – rholmes@descartes.com
Ecommerce Operations Solution Systems (Global)
Patrick Armatage – parmatage@descartes.com.