# White Paper – Freight Forwarders & Digitization: Part 1- Customer Enablement

**Get the First Installment in the Series: Customer-Facing Enablement**

Freight forwarders are facing extreme pressure. They are being pushed on all sides to digitize and deliver a premiere customer experience. With innovative competitors shaking-up the industry and pulling revenue away from traditional forwarders, it’s time to digitize now!

This ultimate guide is the first in a series on how the freight forwarding market is changing and what to do it about it.  Full of statistics and easy to understand take-aways, this piece provides you with the information you need to thrive and deliver what customers expect!

**About the Series:**

Descartes is pleased to offer a series of pieces that covers how freight forwarders are digitizing using:

1. **Customer-Facing Enablement** – Today’s customers have high expectations. They anticipate online visibility, continuous communication, and self-service access.

[Download Part 1](/content/lp/whitepaper_digitization_pt1#/index.html)

2. **Collecting Data & Effective Integration** – Seamlessly passing and collecting data to and from customers and logistics partners is fundamental to effective digitization.

[Download Part 2](/content/lp/whitepaper_digitization_pt2/index.html)

3. **Effective Automation** – Automating as much manual work as possible can free resources and help forwarders untangle from legacy analog-driven, labor-intensive processes.

[Download Part 3](/content/lp/whitepaper_digitizationpart3/index.html)

4. **Global Price Management (GPM)** – Learn about a new class of digital solutions for forwarders called Global Price Management that is helping forwarders differentiate their service offering and improve the bottom line.

[Download Part 4](/content/lp/whitepaper_digitization_pt4/index.html)