# Smartanalysis FAQs ## Here you’ll find the answers to some of the most frequently asked questions. Click the question to reveal the answer. We have compiled a list of frequently asked questions (FAQs) about our products, services and usage of our website which may be helpful to you. If you have a question which isn’t covered here, please do not hesitate to [contact us](https://smartcompliance.descartes.com/contact/ "Contact"). ### Common queries about the digital tachograph, smart cards, vehicle units, etc. - **1 Where can I get a digital tachograph unit?** All in-scope vehicles over 3.5 tonnes sold in the UK and the EU after May 2006 are required by law to be fitted with a digital tachograph. If you wish to fit a digital tachograph to a truck that does not have one fitted, or replace a broken digital tachograph then you will need to contact one of the tachograph manufacturers direct or your vehicle dealer for advice on suppliers in your area. - **2 How often should I download data from my driver cards and vehicle units?** By law you are required to download driver smartcards at least every 28 days and vehicle unit data every 90 days. Ideally you should download driver cards and vehicle units more frequently to ensure you have regular backups of your data and any infringements can be spotted and dealt with quickly. - **3 What are the different types of digital tachograph smartcard?** There are four types: 1. Driver Card. Carried by your drivers, and which is inserted into the digital tachograph when the driver is on duty. 2. Company Card. Used by the company for authorising vehicle downloads, etc. 3. Workshop Card. Available only to approved calibration centres. 4. Control Card. Available only to VOSA and the Police for carrying out enforcement. - **4 Who can supply me with Digital Tachograph smartcards?** In the UK Driver Card and Company Card application packs are available from the Driver & Vehicle Licensing Agency (DVLA). Call the DVLA digital tachograph helpline on 0300 790 6109. Workshop Card application forms are available from VOSA. For further information call the VOSA helpline on 0300 123 9000. - **5 Why do I need a Card Reader and VU download tool?** The [Card Reader](https://ppsmartcompliance.descartes.com/product-category/tachograph-hardware/) is connected to a PC, and is used to read the information from your Driver’s Card. The [Vehicle Download Unit](https://ppsmartcompliance.descartes.com/product-category/tachograph-hardware/) is used to read Vehicle information from the Vehicle Unit (the Digital Tachograph). The information from both the Driver’s Card and the Vehicle Unit is required by the legislation to be recorded and stored. - **6 Which Vehicle Unit download tools can I use with Smartanalysis?** You can use all of the widely available VU download tools, including: - [VDO DLK Pro Download Key](https://ppsmartcompliance.descartes.com/product/vdo-dlk-pro-download-key/) - [Digidown](https://ppsmartcompliance.descartes.com/product/digidown-vu-download-device/ "Digidown VU download device") - [Digidown+ (new device combining card reader and VU downloader)](https://ppsmartcompliance.descartes.com/product/digidown-combined-driver-card-and-vu-download-device/ "Digidown+ combined driver card and VU download device") - [digivu](https://ppsmartcompliance.descartes.com/product/digivu/ "digivu") - OPTAC - [digipostpro](https://ppsmartcompliance.descartes.com/product/digipostpro-4g/ "digipostpro") - **7 What are the differences between these VU download devices?** The new remote download devices (including the [digiDL](https://ppsmartcompliance.descartes.com/product/digidl/ "digiDL") and [VDO DLD](https://ppsmartcompliance.descartes.com/product-category/tachograph-hardware/ "VDO DLD")) are the most convenient and efficient means of downloading data direct from your vehicles. These units can be fitted to each of your vehicles and they transmit data wirelessly. If you are interested in these devices, please contact our [Support Team](https://ppsmartcompliance.descartes.com/contact/ "Contact"). - **8 I get a ‘Download Fault 12’ message on the tachograph display when I download from a vehicle. Does this mean the download has failed?** No, the download has not failed. When using any [VU download device](https://ppsmartcompliance.descartes.com/product-category/tachograph-hardware/) with the VDO digital tachograph the message ‘Download Fault 12’ may occasionally be shown. This does not indicate a problem with the download process. Instead, it indicates that the tachograph has not stored any data for one or more days within the download period requested, probably because the tachograph power supply was disconnected for those days. ### Questions and information relating to our Smartanalysis service - **1 What is Smartanalysis?** [Smartanalysis](https://ppsmartcompliance.descartes.com/solutions/smartanalysis-tachograph-analysis-software/ "Smartanalysis") is the industry leading Internet based tachograph analysis solution. - **2 Do I need Smartanalysis?** If you operate vehicles that are fitted with analogue or digital tachographs you need to manage your company’s compliance with transport legislation. [Smartanalysis](https://ppsmartcompliance.descartes.com/solutions/smartanalysis-tachograph-analysis-software/ "Smartanalysis") is an easy and cost effective way of doing this. - **3 What is needed to send digital tachograph data to Smartanalysis?** To send digital tachograph data from driver smartcards and vehicle units to [Smartanalysis](https://ppsmartcompliance.descartes.com/solutions/smartanalysis-tachograph-analysis-software/ "Smartanalysis"), you will need: - PC with minimum Pentium 4 500MHz processor - Microsoft Windows 2000 Professional or later - 200MB free hard disk space - 256MB memory - One free USB port - Minimum screen resolution 1024×768 - PC/SC / ISO7816 compliant USB Smart Card Reader capable of reading T0 and T1 type cards. - Broadband Internet connection 512kB or better - **4 What is needed to send analogue charts to Smartanalysis?** You have two choices for analysis of paper charts using [Smartanalysis](https://ppsmartcompliance.descartes.com/solutions/smartanalysis-tachograph-analysis-software/ "Smartanalysis"): - Post your charts to one of our tachograph analysis bureau partners in the conventional way. - Scan your charts from your depots. - **5 Am I tied to a contract with Smartanalysis?** No. There is no contract and you only pay to submit data to the service. - **6 Does Smartanalysis automatically analyse WTD rules for me?** Yes. The WTD rules will be analysed, and accurate reporting on infringements given. - **7 Does Smartanalysis automatically calculate Driver’s rules for me?** Yes. All tachograph records entered are analysed for Driver’s rules. - **8 How much does Smartanalysis cost?** With [Smartanalysis](https://ppsmartcompliance.descartes.com/solutions/smartanalysis-tachograph-analysis-software/ "Smartanalysis") you can either pay-as-you-go at 25p per driver per day for digital records or [pre-pay for a 1 to 5 year subscription](https://ppsmartcompliance.descartes.com/product/smartanalysis-tachograph-analysis-software/) and save over the PAYG rates. - **9 How do I pay for Smartanalysis?** You can pre-pay for your subscription at £40 per driver per year. ### Information and answers about the data you collect and how it is available - **1 Are my records completely secure?** Yes. All access to the system is password protected. The Smartanalysis website uses the highest available level of encryption (128 bit SSL). - **2 Are my records available to DVSA or the Police?** No. - **3 If I use Agency or Part Time Workers will I be charged for weeks they are not working?** No. - **4 Can I have a copy of my records?** Yes. Your records are your property. Please [contact us](https://ppsmartcompliance.descartes.com/contact/ "Contact"), and we will arrange this for you. - **5 Can I record holidays and sickness?** Yes. All days not working due to holidays etc. can be recorded and the WTD rules applied as required. - **6 Can I get support if I have problems?** Yes. Please contact our support team on 01249 477099 or email [servicedesk@descartes.com](mailto:servicedesk@descartes.com). All calls are at your normal operator rates.