Customer Success - American Airlines Cargo

American Airlines (AA) Cargo, a division of American Airlines, provides daily scheduled cargo lift to major cities throughout the world. When faced with the challenge to streamline the end-to-end shipping process for its customers and lower transactional costs, American Airlines Cargo chose Descartes to work with their team to develop the backbone for a private-label, online cargo reservation system, addressing both immediate and future needs.

Solution

AA Cargo began using the Descartes Global Logistics Network ™(DescartesGLN ™) to connect with trading partners and reliably exchange information. AA Cargo was a pilot user of the Descartes GF – XExchange; used by the world’s largest airfreight forwarders to access carrier information, make electronic bookings and track shipments online. The Descartes Global Freight Exchange™ (Descartes GF-X™) Private Label is now one of the largest electronic information and reservation systems in the airfreight industry .

**_"Descartes had the resources and domain expertise to deliver a customized online cargo booking system to address our customers' needs. What appealed to us most about Descartes was that they had a proven prototype for larger forwarders, and a demonstrated ability to seamlessly connect multiple parties."_ **

Sarah Wagner, Managing Director of eBusiness Strategy for AA Cargo

[Customer Success - American Airlines (AA) Cargo](/content/sites/default/files/documents/cs_american_airlines.pdf "cs_american_airlines.pdf"/index.html)