Freight Forwarders & Digitization: Part 1- Customer Enablement | Descartes
Freight Forwarders & Digitization: Part 1- Customer Enablement
Get the First Installment in the Series: Customer-Facing Enablement
Freight forwarders are facing extreme pressure. They are being pushed on all sides to digitize and deliver a premiere customer experience. With innovative competitors shaking-up the industry and pulling revenue away from traditional forwarders, it’s time to digitize now!
This ultimate guide is the first in a series on how the freight forwarding market is changing and what to do it about it. Full of statistics and easy to understand take-aways, this piece provides you with the information you need to thrive and deliver what customers expect!
About the Series:
Descartes is pleased to offer a series of pieces that covers how freight forwarders are digitizing using:
Customer-Facing Enablement – Today’s customers have high expectations. They anticipate online visibility, continuous communication, and self-service access. Please download to the right.
Collecting Data and Effective Integration – Seamlessly passing data between trading partners with data-driven analytics is fundamental to effective digitization.
- Effective Automation – Automating as much manual work as possible can free resources and help forwarders untangle from legacy analog-driven, labor-intensive processes.
- Global Price Management (GPM) - Learn about a new class of digital solutions for forwarders called Global Price Management that is helping forwarders differentiate their service offering and improve the bottom line.