# Freight Forwarders & Digitization: Part 1- Customer Enablement

## **Get the First Installment in the Series: Customer-Facing Enablement**

Freight forwarders are facing extreme pressure. They are being pushed on all sides to digitize and deliver a premiere customer experience. With innovative competitors shaking-up the industry and pulling revenue away from traditional forwarders, it’s time to digitize now!

This ultimate guide is the first in a series on how the freight forwarding market is changing and what to do it about it.  Full of statistics and easy to understand take-aways, this piece provides you with the information you need to thrive and deliver what customers expect!

**About the Series:**

Descartes is pleased to offer a series of pieces that covers how freight forwarders are digitizing using:

- **Customer-Facing Enablement** – Today’s customers have high expectations. They anticipate online visibility, continuous communication, and self-service access. **Please download to the right.**

- **Collecting Data and Effective Integration** – Seamlessly passing data between trading partners with data-driven analytics is fundamental to effective digitization.

[Download Part 2](/content/lp/whitepaper_digitization_pt2/index.html)

- **Effective Automation** – Automating as much manual work as possible can free resources and help forwarders untangle from legacy analog-driven, labor-intensive processes.

[Download Part 3](/content/lp/whitepaper_digitization_pt3/index.html)

- **Global Price Management (GPM)** \- Learn about a new class of digital solutions for forwarders called Global Price Management that is helping forwarders differentiate their service offering and improve the bottom line.

[Download Part 4](/content/lp/whitepaper_digitization_pt4/index.html)

[Download the Whitepaper](/content/content/media/documents/2021-08/Digitization_Part1_WP_FINAL2-mobile_0.pdf)