Universal Logistics Streamlines Customs Clearance with Descartes and Windmill

Posted Mar 09, 2021

WATERLOO, Ontario, March 9, 2021 (GLOBE NEWSWIRE) — Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Ontario-based Universal Logistics Inc., a freight forwarding and customs brokerage services provider, is using the Descartes Canadian Customs Brokerage™ solution to increase customer satisfaction and improve operational effectiveness through automation of labor-intensive customs declarations processes. The solution is enhanced by an innovative documentation digitization solution from Windmill, a Descartes United by Design partner.

“Best-in-class technology is an investment we make to help our people provide customers with smarter logistics solutions,” said Paul Glionna, Vice President Systems Development & Operations at Universal Logistics. “Using the Descartes system, we’ve achieved a level of automation that has unlocked significant productive time for higher quality customer conversations. Multi-page commercial invoices that previously took hours to complete are now done in 10 minutes, and commodities are now classified at the time an entry is created to further streamline customs clearance. This type of process automation is a high impact, low effort means to allow us to focus on higher-value work for our customers.”

An on-demand software solution, Descartes Canadian Customs Brokerage provides customs brokers with the ability to streamline and automate the workflows associated with customs entries, regulatory filings, and customer invoicing to improve operational productivity. The solution uses the Descartes Global Logistics Network™ (Descartes GLN™) to electronically connect customs brokers with shippers, carriers, and regulatory authorities around the world to speed data collection and dissemination. Descartes Canadian Customs Brokerage is integrated with Windmill’s EasyClearance solution to allow unstructured electronic documents, such as PDFs of commercial invoices from shippers, to be converted quickly and effectively to structured data, eliminating the need for repetitive, error-prone, time-consuming manual data entry that would slow the customs clearance process.

“Leading customs brokers such as Universal Logistics are using automation to minimize their effort in lower value tasks and give them more time to focus on customer service,” said Glenn Palanacki, VP Industry Strategy, Forwarding and Brokerage at Descartes. “Given our long-standing commitment to being at the technology forefront for customs brokers, we’re happy to work with Windmill to make significant advances in the automation to improve the efficiency and effectiveness of Canada Border Service Agency (CBSA) filing processes.”

About Universal Logistics Inc.

Based in Thornhill, Ontario, Universal Logistics Inc. offers a complete package of international ocean and air freight, trucking, customs brokerage, warehousing, and distribution services on both sides of the border between Canada and the U.S. to help customers reduce freight costs, optimize transit times, and achieve air-tight compliance. Universal prides itself on our commitment to provide innovative logistics solutions while honoring the family values and client focus established by our founder, Frank Glionna Sr., when he started the business in 1949. For more information, visit www.universallogistics.ca.

About Windmill

Information technology provider Windmill is a leader in cognitive capture, business process automation, robotics process automation, and business intelligence for different industries, including transportation and logistics, insurance, and banking, among others. Windmill has been awarded with the highest recognition by its partners in Canada, USA, Latin America, and the Caribbean. For more information, visit www.windmill.services.

About Descartes

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.

Global Media Contact

Cara Strohack

Tel: +1(800) 419-8495 ext. 202025

cstrohack@descartes.com