Order tracking software for deliveries

Offer accurate, real-time order tracking that delights customers, dispatchers and drivers.

Last Mile Order Tracking and Customer Notifications for Deliveries

Today, customers expect real-time updates to track deliveries right to their door. Businesses can also enhance the last-mile experience for their customers and improve fleet efficiency with real-time customer notifications and order tracking.

Customer Notifications

Help customers with automated order delivery notifications that link to a branded web-based tracking portal.

Customer Feedback

Increase feedback response rates and enable rapid service recovery with timely surveys and negative feedback alerts.

Benefits of Order Tracking Software

Increase Customer Satisfaction

• Meet customer expectations for transparency
• Provide a frictionless customer experience
• Continually improve with timely feedback

Reduce Operational Costs

• Minimise inbound and outbound calls regarding ETAs
• Avoid failed deliveries
• Increase fleet efficiency

Collect Actionable Feedback

• Increase satisfaction survey response rate
• Gather timely, accurate feedback
• Reduce costs with automated feedback requests

How Does Order Tracking Software Work?

Order tracking software uses order status and driver location data to provide a better customer experience. Customers receive either SMS or email notifications throughout the order lifecycle. These messages link to a branded, web-based customer portal where customers can view their order progress and track their driver’s arrival in real-time on a map.

Notifications can include details such as order information, the scheduled delivery time, an estimated arrival window, or a precise ETA. Notify customers when:

• The order is created
• The route is scheduled
• The driver starts the route
• The driver is on their way to the customer’s stop
• The ETA significantly changes
• The driver is arriving
• The stop is complete

As soon as the delivery is complete, the customer receives a link to give feedback on their experience.

Order Tracking Software Features

Order Notifications

Automate customer notifications and include a link to a web-based tracking portal.

Configurable Triggers

Build the ideal customer journey with communications based on a range of triggers.

Communication Channels

Send order notifications at the right time via SMS, email, or the most convenient channel.

Two-way Communication

Direct messaging between the customer and the driver.

Group Communication

Dashboard users can view, join in, and initiate chats with the driver and customer.

Chat Transcripts

View current and historical chats.

Timely Customer Feedback

Prompt customers immediately on their personal device following a delivery for feedback about their experience.

Configurable Forms

Choose from emojis, star and number ratings, and ask customers relevant questions for your business.

Negative Feedback Alerts

Notify customer support teams of negative feedback to be actioned.

Understanding Order Tracking Software

Order tracking software is essential to modern business operations since it offers a streamlined method of tracking orders from dispatch to delivery. In essence, it provides companies with a complete system for managing, tracking, and streamlining their order fulfilment processes. With order tracking software, businesses can utilise a centralised platform that allows for real-time order tracking, giving them more visibility and control over the end-to-end delivery supply chain.

The importance of order tracking software

With the continued growth in home delivery, the value of order tracking software cannot be overstated. Businesses must have strong operations in place to fulfil the expectations of consumers, who want efficient and transparent purchasing experiences. Order tracking software gives organisations useful insights into their logistics operations and improves customer happiness by giving precise real-time delivery updates. Businesses may increase order accuracy, expedite inventory management, and ultimately boost overall operational efficiency by utilising this technology.

Order Tracking Software FAQs

• What is order tracking software? Order tracking software allows businesses to monitor the status and location of their shipments in real-time, providing visibility and transparency throughout the delivery process.

• Which industries can benefit from order tracking software? Numerous industries, including e-commerce, retail, logistics, manufacturing, and healthcare, can benefit from order tracking software to streamline their supply chain operations and improve customer service.

• What features should I look for in order tracking software? Features you should look for include:

  • Real-time tracking
  • Alerts and notifications
  • Integration with multiple carriers
  • Reporting and analytics capabilities
  • User-friendly interfaces for both customers and internal teams.

• How can I choose the right order tracking software for my business? Consider factors such as your business size and needs, scalability, integration capabilities with existing systems, customer support options, pricing structure, and user reviews when selecting order tracking software.

• Can order tracking software help improve delivery accuracy? Yes, by providing real-time visibility into the delivery process, order tracking software can help identify potential issues and streamline operations, ultimately leading to improved delivery accuracy and customer satisfaction.

• What is the difference between order tracking software and shipment tracking? While both track the status of orders or shipments, order tracking software typically offers additional features such as order management, inventory tracking, and customer communication tools, whereas shipment tracking focuses solely on tracking the movement of goods.