# Customer success Filter by: Industry - Food & beverages - Retail non-food - E-commerce - Supermarkets & wholesalers - Pharmaceutical & healthcare - Distribution & 3PL - Building supplies, Merchants & DIY - Home delivery - Field service Solution - Route planning and scheduling - Mobile applications for delivery routing - Transport management - Road transport compliance - Customer engagement “..not only are we creating more efficient routes and delivering goods more accurately, we’re building better customer relationships too.” **Customer chase calls** reduced 50% **Fleet mileage and costs** Reduced **Planning time** now takes Minutes [Read more](https://routinguk.descartes.com/customer-successes/waterline-enhances-operational-efficiency) “With Descartes, we’ve been able to take approximately 25,000 miles out of our routes annually while improving delivery reliability and ensuring our customers get what they need, when they need it.” **Annual Miles** -25,000 **Route Planning** Enhanced **Customer Experience** Improved [Read more](https://routinguk.descartes.com/customer-successes/new-castle-building-products-lowers-fuel-costs-with-descartes) “The Descartes solution enables us to elevate our customer service standards and reduce costs and miles driven, which supports our sustainability commitments as a Certified B Corp.” **Customer Service** Improved **Productivity** Increased **Operational Efficiency** Optimised [Read more](https://routinguk.descartes.com/customer-successes/simply-washrooms-improves-productivity) “With Descartes in place, our team of planners has automated and streamlined previous manual planning processes, allowing us to optimise our vehicle usage and minimise CO2 emissions.” **CO2 Emissions** Reduced **Sales Capacity** Raised **Operational Efficiency** Improved [Read more](https://routinguk.descartes.com/customer-successes/arrowxl-optimises-last-mile-delivery) “Customers today expect to have the capabilities to process orders digitally, reliably and quickly – they count on suppliers to demonstrate traceability, transparency, and to offer sustainable solutions as they deliver goods. Descartes’ technology enables us to meet these requirements... ” **Driven miles and operation costs** Reduced **Delivery times and density** Improved [Read more](https://routinguk.descartes.com/customer-successes/chefs-culinar-enhances-food-and-beverage-deliveries) “Overnight our business was transformed. Our planning team and drivers love using Descartes.....Since introducing Descartes, Stop Start’s daily delivery volume has increased 50%. This rate of growth would not have been sustainable without digital planning tools.” **Daily planning time** reduced 75% **Annual distribution costs saving** £450k **Delivery capacity** Increased 12% [Read more](https://routinguk.descartes.com/customer-successes/stop-start-last-mile-delivery-solution) “Since implementing Descartes, access rates for customers have increased… we’ve unlocked additional customer service and operational efficiency benefits.” **Completed appointments** up 4.1% **Marked increase in cost savings** 4.6% **Customer communications** Improved [Read more](https://routinguk.descartes.com/customer-successes/james-frew-increases-customer-completion-rates-customer-engagement-platform) “Working with Descartes, we’ve saved 13% on annual fuel costs, which equates to approximately 354,000 fewer miles driven.” **Annual Fuel bill** reduced 13% **Productivity** improved 56% **Annual savings** £2 million [Read more](https://routinguk.descartes.com/customer-successes/wren-kitchens-surveyors) “We were impressed by the investment and support that Descartes put into this product and the roadmap. This technology has allowed us to be agile, forward-thinking and work optimally with our fleet with benefits on costs, sales and satisfaction across the business and with our customers.” **Delivery capacity** increased 25% **OTIF deliveries** increased 15% **Fleet size** 500+ [Read more](https://routinguk.descartes.com/customer-successes/sig-plc-fleet-success) “Redefining the Customer Experience in the Tyre Replacement Market” **Jobs/van/day** increased 194% **Mileage** reduced 13% **Fleet size** 400+ [Read more](https://routinguk.descartes.com/customer-successes/halfords-mobile-expert) “Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way.” **Fulfilment costs** reduced £1.8m **Increased delivery productivity** 35% **Delivery windows provided** at POS [Read more](https://routinguk.descartes.com/customer-successes/john-lewis-partnership) “We’re delighted with the solution and the service we have received from Descartes. Ultimately, Descartes is helping us minimise our operational costs through its route planning and optimisation solution and is actively contributing to our corporate and social responsibility and sustainability efforts.” **Avg distance driven/delivery** reduced 2% **Manual processes** Replaced **Nationwide stores** 300+ [Read more](https://routinguk.descartes.com/customer-successes/topps-tiles-transforms-delivery-operations) “Introducing Descartes’ ePOD has translated into substantial daily savings of 16.5 staff hours as a result of more efficient customer delivery and invoice processes” **Daily time saving** 16.5Hrs **Paper saved** daily 1000 sheets **Site safety** Improved [Read more](https://routinguk.descartes.com/customer-successes/scott-parnell-electronic-proof-of-delivery) “Throughout the process, the level of collaboration and effort from the Descartes team to deliver the solution in the way we asked has been amazing.” **Real-Time Visibility** Oversight Complete **Plan vs. Actual Performance** Optimal **Fleet Utilisation Reporting** Enabled [Read more](https://routinguk.descartes.com/customer-successes/heartland-coca-cola-routing-and-telematics-solutions) “The last-mile delivery solution has saved us approximately 25 hours per week in delivery planning for the Transport Manager and added 17 productive hours daily across our driver team. With the extra time available to us, we have focused on increasing delivery capacity, staff training, and pursuing other strategic goals.” **Planning time saved** 25hrs/wk **Customer Experience** Paperless **Fleet Size** 17 [Read more](https://routinguk.descartes.com/customer-successes/professional-paper-supplies-modernises-last-mile-delivery-with-descartes-solution) “Investing in Descartes has been the game changer we expected it would be for our business. Descartes’ last mile delivery solution enabled us to win not just one, but two major contracts without increasing headcount.” **Delivery Capacity** Increased 8x **Operations headcount** No Increase **Saving on driver's hours** 10% [Read more](https://routinguk.descartes.com/customer-successes/pbo-logistics-expands-business-using-descartes-last-mile-delivery-solution) “Descartes’ route optimisation and mobile proof of delivery solutions, integrated with our vault management and cash processing solutions, have given us that end-to-end, digital chain of custody, while also increasing the efficiency of our operations.” **Fleet efficiency** improved 20% **Planning time** reduced to 1 hour **Fleet size** 80+ [Read more](https://routinguk.descartes.com/customer-successes/gsls-enhances-performance) “One thing that does stand out to me is the people that work within Descartes, and how they're able to really provide a solution to whatever challenges and whatever industry that you happen to be in.” **Travel Time** -23.7% **Miles Travelled** -24.2% **On-time Deliveries** Improved [Read more](https://routinguk.descartes.com/customer-successes/lifelabs-decreases-time-on-road) “Descartes Route Planner and the Track-My-Truck feature have been a huge win for our customers, enabling us to give them the flexibility, responsiveness, and transparency they expect and deserve, while also reducing our overhead costs and boosting fleet productivity to drive growth. Delivery operations improved more than we expected, faster than we expected, and it’s made life easier and more efficient for customers and internal teams alike.” **OTIF deliveries** up from 91% to 97% **Delivery enquiry calls** decreased 50% **Number of distribution sites** 12 [Read more](https://routinguk.descartes.com/customer-successes/brook-furniture-rental-case-study) “Autoglass customers appreciate the real-time estimation of their technician arrival time.” **Customer ETAs** Accurate **Efficiency & satisfaction** Increased **Mobile Technicians** 1,100 [Read more](https://routinguk.descartes.com/customer-successes/autoglass-increases-efficiency-and-improves-satisfaction-with-customer-communications) “Driver feedback is a game-changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience.” **Driver Retention** increased 45% **First-time access & customer experience** Improved **Fleet size** 800+ [Read more](https://routinguk.descartes.com/customer-successes/hss-hire-transforms-customer-experience) “By using the Descartes solution to create opportunities for real-time customer engagement in our field service operations, we’ve significantly reduced access issues and gleaned insightful responses regarding the customer experience.” **Costs** Reduced **First-Time Access** Increased **Customer Engagement** Improved [Read more](https://routinguk.descartes.com/customer-successes/spacepro-improves-access-rates-and-customer-interaction) ““The rapid implementation of the routing solution, coupled with Descartes’ change management expertise, enabled us to immediately reap the operational and bottom-line benefits across our combined fleet of vans and transport trucks that deliver to both grocery stores and wholesalers as well as to small business professionals.”” **Delivery capacity** Increased **Operational costs** Reduced **Customer experience** Improved [Read more](https://routinguk.descartes.com/customer-successes/jacques-remy-and-sons-uses-descartes-route-planning) “Descartes ePOD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for PoD decline dramatically and have received increasingly positive feedback from our customers.” **Customer POD requests** reduced 80% **Successful 1st time deliveries** Increased **Delivery operation costs** Reduced [Read more](https://routinguk.descartes.com/customer-successes/carpet-and-flooring) “Our clients place a high value on timely, precise, and flexible deliveries. Our mission is to deliver on-time and provide excellent customer service. That is why in Norway, Sweden and Finland we complement our solution in Denmark with route planning from Descartes.” **Customer Service** Enhanced **OTIF Deliveries** Increased **number of outlets** 180 [Read more](https://routinguk.descartes.com/customer-successes/stark-maximises-vehicle-utilisation) “ The Descartes solution gives us a new level of control and visibility into our large distribution network. Across 160 locations, routes are now more intelligent and efficient, and we track all routes in real-time.” **On-time delivery rate** 98% **Reduced overtime by** 9% **Fuel consumption down** 5% [Read more](https://routinguk.descartes.com/customer-successes/grupo-petrpolis-brazil) “We estimate that we've reduced our transport costs by 10% per ton delivered.” **Transport costs** reduced by 10% **Optimised mix** of own vehicles and third parties **Maximised driver and vehicle utilisation** [Read more](https://routinguk.descartes.com/customer-successes/royal-canin) “After extensive research, we partnered with Descartes to help transform our distribution management practices because it proved to be a real benchmark in the market. Their tools are very effective. The routing solution has been a resounding success resulting in lower costs and greater customer satisfaction, while the appointment booking capability is in great demand from our customers and their consumers.” **Operational costs reduced** 5% **Customer Net Promoter Score (NPS)** Increased **Fleet size** 250+ [Read more](https://routinguk.descartes.com/customer-successes/agediss-route-planning-cx-success) “In the past year since having the Descartes' system our jobs per route has improved by just short of 10%.” **Jobs per route** has increased 9.9% **Average mileage between jobs** reduced **Improved Customer Service** [Read more](https://routinguk.descartes.com/customer-successes/tyres-on-the-drive-dynamic-appointment-scheduling-and-routing) “Descartes' Route Planner™ On-demand helps us have more efficient delivery operations by taking into account our assets, business rules, customer requirements and geographic information. Seamless mobile solution integration ensures we can track actual performance against optimized route plans and address new work or delivery exceptions as they happen to better serve our customers.” **Delivery temperatures** recorded **Delivery costs** analysed **Proof of delivery** collected [Read more](https://routinguk.descartes.com/customer-successes/telesuper-netherlands) “The advantages of automation are mainly the reduction of error rates along with a reduction of delivery miles & transportation costs.” **Reduction of error rates** and transport costs **Reduced paperwork** around returned empty crates **Improved Customer Service** [Read more](https://routinguk.descartes.com/customer-successes/thiry-gent-belgium) “By using the Descartes solution, route planning is executed automatically; it doesn’t give us much to worry about. We now notice that we can schedule more stops within various time windows. We will deploy the experience gained from using the solution in Amsterdam to implement the process in various other cities.” **More Stops** **Faster Planning** **Automated Planning** [Read more](https://routinguk.descartes.com/customer-successes/postnl-bike-logistics) “Descartes’ integrated routing and mobile solution is helping us meet our customer service commitments while making our fleet, drivers, and dispatchers more productive.” **Improved fleet productivity** **Customer commitments met** **Accurate orders delivered on time** [Read more](https://routinguk.descartes.com/customer-successes/sonepar) “We now have the tools to automate formerly manual processes, which increases our efficiency in vehicle routing, asset tracking, fleet maintenance, Department of Transportation (DOT) compliance and more” **Efficiency Improved** 20% **Customer Service Improved** **Lower Operational Costs** [Read more](https://routinguk.descartes.com/customer-successes/wimsatt-building-materials) “Before using Descartes, managing compliance for our large and widely dispersed fleet in Europe was a time-consuming and labour-intensive operation for Gist.” **Enhanced compliance** across Europe fleet operations **One solution** to manage compliance in 7 countries **Time and labour savings** managing compliance [Read more](https://routinguk.descartes.com/customer-successes/gist) “By optimising planning, scheduling and routing, we’ve lowered our distribution costs: we’re getting more capacity out of our fleet and have reduced the number of returned loads by ensuring the right product is loaded onto the right truck.” **Reduced cost of distribution** **Increased delivery capacity** **Reduced number of returned loads** [Read more](https://routinguk.descartes.com/customer-successes/bc-sands) “The Descartes solution provides the advanced capabilities we need to transform our logistics processes and, in doing so, improve the responsiveness of our delivery operations and reach higher standards of customer service.” **Optimised delivery routes** **Electronic proof-of-delivery** **On the fly adjustments to deliveries** [Read more](https://routinguk.descartes.com/customer-successes/iceland-post) “Since implementing the Descartes Route Planner™ solution, the time taken to route deliveries has reduced from approximately four hours a day to a matter of minutes, while the number of vehicles sent out each day has reduced by roughly 15 per cent.” **Payback of the solution** achieved within Months **Route planning reduced from hours to** Minutes **Vehicles dispatched** reduced by 15% [Read more](https://routinguk.descartes.com/customer-successes/ontex-uk-optimises-home-delivery-with-descartes-route-planning-software) “Descartes route optimisation software was designed to be deployed in an operational capacity to manage collection & distribution rounds. We have now adopted it to respond to calls for tenders and support our regional business units by undertaking centralised optimisation studies” **New tenders won** **Centrailised optimisation** **Easy to accomodate unique customer requirements** [Read more](https://routinguk.descartes.com/customer-successes/gefco) “With the Descartes solution, we now have real-time visibility into deliveries as they are made—and proof of delivery when customers receive their orders,” **On-time delivery has improved** **Real time visibility of deliveries** **Great delivery capacity** [Read more](https://routinguk.descartes.com/customer-successes/richards-building-supplies-implements-route-planning) “We now have a system which we can optimise the automation of the routes thanks to Descartes... We have improved service levels expected by our customer in full compliance with the time-windows.” **Customer Service levels improved** **Employee shift scheduling** has been simplified [Read more](https://routinguk.descartes.com/customer-successes/fidelitas-1) “Our objective was two fold, to improve our customer service and to continue to drive our operational leverage...both of which we have seen significant improvements in. But one thing we have realised is technology isn't the answer to everything, that people and process play a big part of that.” **Transport costs saved** $3 million **Number of deliveries utilising POD** 600,000 [Read more](https://routinguk.descartes.com/customer-successes/ferguson-enterprises-plumbing-supplies) “The transactional feedback data is worth its weight in gold. It solves the challenge of trying to be precise and recognise after each repair whether the customer is happy.” **YoY Reduction in carded appointments** 20-40% **Customer satisfaction rating** 4.6/5 **Mobile operative downtime** Reduced [Read more](https://routinguk.descartes.com/customer-successes/paradigm-housing-group-enhances-customer-experience) “Since the introduction of technician tracking, “Where’s my technician?” query calls for wastewater appointments have decreased by 50 percent.  ” **Decrease in** 50% **Outbound calls to collect feedback** Reduced **Customer response to digital updates** Positive [Read more](https://routinguk.descartes.com/customer-successes/welsh-water-enhances-customer-experience) “It’s been simple. To anyone considering using the solution, I’d say absolutely go for it!” **Inbound calls** Reduced **Feedback response** Increased **Driver downtime** Reduced [Read more](https://routinguk.descartes.com/customer-successes/halo-arc-digitises-customer-experience-increases-vehicle-repair-efficiency) “What’s great about the solution is that customers can see their appointment details, see where the engineer is and provide feedback all in the same place.” **Missed appointments** Reduced **Feedback response rate** 1 in 4 **Customer experience** Improved [Read more](https://routinguk.descartes.com/customer-successes/ogi-brings-connected-customer-experience-broadband-installation) “To anyone considering the solution, I would say go for it. It’s really good value and there are so many extra benefits in addition to reducing no-access. Customer expectations are high because of services like Amazon: they don’t want to wait in long call queues or be given five-hour ETA windows. The solution really modernises how we work.” **Decrease in no-access rate** 26% **Follow-up phone calls** Reduced **Feedback response** Increased [Read more](https://routinguk.descartes.com/customer-successes/gravesham-borough-council-increases-first-time-access) “If you’re looking to improve the customer experience, there’s no reason not to use the solution. We chose the platform to improve the customer experience and saw additional benefits such as a reduction in missed appointments and increased response to feedback.” **Reduction in failed appointments** 37% **Customer feedback response rate** Increased **Customer satisfaction star rating** 4.5 [Read more](https://routinguk.descartes.com/customer-successes/fairhive-homes-increases-first-time-access-with-customer-engagement)