DBYS Customer Experience General
Driven by Customer Experience
Driven by Your Success
Our research shows that, over a three-month period, an incredible 75% of customers experienced a problem with a delivery (read the research paper). It’s an issue that erodes trust and impacts on future sales. But how do you address it when you’re already facing productivity and efficiency challenges?
Descartes proven routing and scheduling software solutions are already helping companies to deliver on their promises, providing superior customer service AND achieving cost savings whilst delivering more.
Find out how we can support you and your drivers to work better and smarter while delivering an exceptional customer experience, all while saving time and money.
Contact us
All fields marked with * are mandatory.
How did you hear about us?* Search Engine Advertisement Article Research Email Word of Mouth Other
“Redefining the Customer Experience in the Tyre Replacement Market”
Jobs/van/day increased 194%
Mileage reduced 13%
Fleet size 400+
“Descartes ePOD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for PoD decline dramatically and have received increasingly positive feedback from our customers.”
Peter Russell, IT Director, Carpet & Flooring
Customer POD requests reduced 80%
Successful 1st time deliveries Increased
Delivery operation costs Reduced
“We were impressed by the investment and support that Descartes put into this product and the roadmap. This technology has allowed us to be agile, forward-thinking and work optimally with our fleet with benefits on costs, sales and satisfaction across the business and with our customers.”
Edward Corbett - Head of Programme
Delivery capacity increased 25%
OTIF deliveries increased 15%
Fleet size 500+
“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way.”
Andrew Gay - Systems Manager
Fulfilment costs reduced £1.8m
Increased delivery productivity 35%
Delivery windows provided at POS