Big and Bulky Retail Delivery Software

Customer-centric delivery that doesn’t leave profits behind.

Retail Route Optimisation Software for Faster, Cost-Effective Deliveries

Increase satisfaction with reliable, precise delivery slots

Reduce delivery route planning time by 75%

Increase first-time delivery rates with notifications and tracking

Enable same-day delivery options and precise time windows

In the market for big and bulky goods (white goods, furniture, etc.), customer service is the differentiator.

Buyers expect reliable, convenient delivery options at a reasonable price point. At the same time, retailers strive to keep delivery promises without compromising profits.

Leading brands trust Descartes to handle the complexities of delivering big and bulky products. Through advanced optimisation and scheduling, businesses are reducing last-mile costs while exceeding customer expectations.

Satisfy Customers and Protect Profits

Combine scheduling and route optimisation to provide realistic customer-selected time windows.

• Offer profitable, achievable delivery slots.
• Highlight low-cost, premium or eco-friendly options.
• Enable narrow time windows and same-day delivery.

Balance Routes and Reduce Costs

Reduce planning time with route optimisation that handles constraints, traffic patterns and time windows.

• Increase delivery density and productivity.
• Insert same-day orders while keeping delivery promises.
• Stick to time windows while optimising for distance, time, cost or number of routes.

Continually Improve Customer Service

Close the loop between planning and execution to enhance performance and keep customers informed.

• Refine routes with integrated execution data and machine learning.
• Meet customer expectations with real-time tracking and notifications.
• Tackle issues fast with instant feedback tied to stops and drivers.

Last-Mile Software Features for Bulky Delivery

Strategic Planning

Plan for seasonal changes in volume.

Daily Planning

Adjust in real time as new orders come in.

Smart Scheduling

Offer reliable delivery slots at the point of sale.

Customer Engagement

Provide real-time notifications and tracking for customers.

Digital proof of delivery

Capture photos, signatures and notes.

Machine learning

Accurately predict service times and ETAs.

Integrated mobile and execution

Compare planned and actual performance.

What is Smart Scheduling?

Retail Delivery Successes

“Redefining the Customer Experience in the Tyre Replacement Market”

Jobs/van/day increased 194%

Mileage reduced 13%

Fleet size 400+

“Working with Descartes, we’ve saved 13% on annual fuel costs, which equates to approximately 354,000 fewer miles driven.”

Annual savings £2 million.

Big and Bulky Home Delivery FAQs

• How does route planning and optimisation improve large-format delivery?

  Route optimisation software works with factors like size, handling requirements, and value-added services to help retailers deliver on time and at cost.

1. Better use of capacity

• Optimisation software maximises vehicle space considering weight, volume.

2. Smarter scheduling

• Align delivery slots with real driving times and preferences.

3. Reduced costs

• Optimised routes lower fuel spend, driver hours, and vehicle wear.

4. Improved customer experience

• Reliable, predictable deliveries build trust.

5. Easier adaptation to change

• Replan on the fly to adapt quickly without losing efficiency.

6. Lower carbon footprint

• Fewer miles lead to reduced emissions.

• What features are important to optimise delivery of furniture, white and brown goods?

  Look for software that includes:

  • Customer-selected delivery slots based on real capacity and cost.
  • Strategic planning for seasonal changes.
  • Daily route planning optimizing for cost and time.
  • Continuous optimisation for same-day deliveries.
  • Integrated mobile and execution to adapt in real-time.