INFOGRAPHIC: Home Delivery Consumer Sentiment Study 2024

Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America to understand ecommerce buyer behaviour, gaining a comprehensive view of the state of ecommerce and home delivery performance. The study has taken place annually since 2022.

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This year's study found that, while 39% of respondents had increased their purchases, 67% encountered an issue with delivery and that 63% took some kind of negative action against the retailer or delivery business.

The infographic below highlights the top findings from the 2024 report.

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Discover more from 2024’s Home Delivery report;

• Changes in online purchasing behaviour
• The percentage of overall purchases made online
• Consumer’s delivery preferences
• The important elements of the delivery process for consumers
• Consumer’s views on delivery sustainability
• The delivery options consumers prefer
• The top delivery issues experienced by consumers
• Retailers' returns performance
• The implications for retailers of poor performance

Discover how to differentiate your delivery service and add value.

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Posted: 07/11/2024