# INFOGRAPHIC: Home Delivery Consumer Sentiment Study 2024

Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America to understand ecommerce buyer behaviour, gaining a comprehensive view of the state of ecommerce and home delivery performance. The study has taken place annually since 2022.

[Read the Full Report Here](http://routinguk.descartes.com/resources/home-delivery-consumer-sentiment-study-2024)

This year's study found that, while 39% of respondents had increased their purchases, 67% encountered an issue with delivery and that 63% took some kind of negative action against the retailer or delivery business.

The infographic below highlights the top findings from the 2024 report.

**Download the infographic:** [Home Delivery Consumer Sentiment Study 2024](https://routinguk.descartes.com/media/transfer/img/infographic_home_delivery_pic_further_edits.jpg)

## Discover more from 2024’s Home Delivery report;

- Changes in online purchasing behaviour
- The percentage of overall purchases made online
- Consumer’s delivery preferences
- The important elements of the delivery process for consumers
- Consumer’s views on delivery sustainability
- The delivery options consumers prefer
- The top delivery issues experienced by consumers
- Retailers' returns performance
- The implications for retailers of poor performance

**Discover how to differentiate your delivery service and add value.**

[Read the Full Report](https://routinguk.descartes.com/media/transfer/doc/wp_home_delivery_study_2024_uk.pdf)  
Posted: 07/11/2024