Delivery Management Software

Plan, dispatch, track and optimise deliveries from a single platform to reduce transport costs, improve delivery performance and keep customers informed.

The Complete Delivery Journey: Route Planning to Customer Engagement

Explore Descartes' comprehensive delivery management software.

Begin your journey with our ‘Build your own solution’ tool or delve into specific offerings like route planning, execution, performance management, mobile applications, telematics, and customer engagement.

Explore our solutions

Explore our comprehensive DMS solutions, designed to meet all your fleet's operational needs with improved efficiency and effectiveness.

• Route Planning and Scheduling

  Maximise efficiency and reduce costs with advanced route planning and scheduling. Our software optimises routes using real-time data, historic traffic patterns, and vehicle capacity, ensuring timely deliveries while cutting fuel use and emissions.

  • Reduced fuel costs: Optimise routes to deliver more in fewer miles, reducing fuel consumption.
  • Lower CO2 emissions: Contribute to a more sustainable future with eco-conscious route planning.
  • Increased delivery efficiency: Maximise daily deliveries, optimising driver and vehicle utilisation.
  • Improved delivery productivity: Increase delivery capacity without adding drivers or vehicles.
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• Route Execution

  Achieve route execution excellence with unmatched visibility. Our delivery fleet management software offers end-to-end visibility, allowing you to track shipments in real-time, manage delivery exceptions, and provide accurate ETAs to customers.

  • Eliminate missed deliveries: Ensure timely and reliable deliveries, reducing customer frustration.
  • Boost customer satisfaction: Deliver on your promises and build lasting customer relationships.
  • Real-Time Tracking: Improve visibility with real-time updates for accurate delivery notifications and management.
  • Advanced Analytics: Gain insights from detailed delivery reports to enhance performance.
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• Mobile Delivery Applications

  Empower your drivers with our intuitive mobile apps. Navigate routes, capture e-signatures, and communicate with dispatchers in real time. Boost productivity and customer satisfaction with our mobile solutions.

  • Proof of Delivery: Capture electronic signatures and photos to save time and paper in providing secure delivery confirmation.
  • Driver Performance: Track driver metrics and performance for continuous improvement and operational efficiency.
  • Instant Updates: Ensure communication with instant updates with drivers, ensuring timely information and coordination.
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• Customer Engagement

  Enhance customer engagement with our advanced solutions for delivery optimisation. Enable seamless interaction and transparency throughout the delivery process, ensuring customer satisfaction and positive relationships.

  • Real-time Communication: Reduce missed deliveries with status updates, tracking and two-way communication.
  • Customer Feedback: Speed up issue resolution by collecting feedback immediately after delivery.
  • Appointment Management: Reduce customer calls and increase On-Time-In-Full (OTIF) deliveries with a self-service portal.
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Other solutions

Descartes Systems empowers businesses with comprehensive solutions for every fleet operations challenge.

Transportation Management

Our modular Transportation Management solutions power the world's largest logistics operations.

Smart Compliance

SmartCompliance™ manages road transport compliance for vehicles and drivers to save time, money, and potential headaches.

Vehicle Telematics

Descartes' Vehicle Telematics enhances route performance and improves the customer experience.

Everything Logistics

Descartes offers the most comprehensive suite of logistics solutions available worldwide.

Invest in a superior delivery experience and reap the rewards of satisfied, loyal customers.

Delivery Management Software FAQ's

• 1. What is delivery management software?
  Delivery management software will improve delivery density and productivity. The planning process is faster with delivery schedules and routes being optimised quickly, making the best use of vehicles and drivers.

• 2. How does delivery management software work?
  The software uses a combination of clever algorithms and machine learning, integrated with historic traffic data and real-time vehicle tracking to provide a planning and monitoring solution for your deliveries.

• 3. What are the benefits of using delivery management software?
  The main benefits are reduced costs and improved efficiency, but this can come from many areas of the whole delivery process, such as reduced planning time, better optimisation of vehicles and drivers, and driving fewer delivery miles.

• 4. Can delivery management software integrate with existing systems?
  Yes, Descartes delivery management software will integrate with many ERP systems for the order input and most GPS Tracking systems for monitoring vehicle locations.

• 5. What features should I look for in delivery management software?
  Ensure that the solution meets your specific business requirements and ask if it will show deliveries over multiple days and areas, while smoothing deliveries and reducing calls from customers.

• 6. How can delivery management software improve customer satisfaction?
  Providing narrow delivery windows and accurate delivery times can eliminate potential customer anxiety as deliveries arrive on time.

• 7. What is the cost of delivery management software?
  Costs vary depending upon the number of vehicles and features required.

• 8. How can delivery management software reduce operational costs?
  Shorter planning times and higher delivery density lead to fewer delivery miles, reducing operational costs.

• 9. What industries can benefit from delivery management software?
  Any industry with their own fleet of delivery or service vehicles can benefit from optimising routes and schedules.

• 10. How does delivery management software handle real-time tracking?
  Descartes’ solution tracks vehicles either from a driver’s hand-held mobile device or from telematics GPS devices, providing accurate ETAs and allowing immediate rerouting if needed.

• 11. Can delivery management software manage multiple delivery routes?
  Yes, the system can cope with multiple routes and drops, providing efficient planning for deliveries over several days.

• 12. What kind of reporting and analytics does delivery management software provide?
  It will monitor all aspects of delivery performance and provide insights for future improvements.

• 13. What are the key differences between delivery management software solutions?
  Differences may include features, deployment options, and integrations with systems.

• 14. How does delivery management software handle delivery exceptions?
  Managers can be alerted to late deliveries before they occur, and the system allows for live adjustments.

• 15. What kind of support is available for delivery management software?
  Descartes offers a comprehensive training package at deployment and 24/7 support for users.

• 16. Can delivery management software integrate with e-commerce platforms?
  Yes, it integrates with ERP solutions and other systems for order and delivery data.

• 17. How does delivery management software optimise routes?
  It considers delivery locations, traffic conditions, and vehicle types to create efficient routes.

• 18. How scalable is delivery management software?
  Descartes’ solution can scale with your business as it grows.

• 19. What challenges might occur when implementing delivery management software?
  Common challenges include data transfer, user adoption, and the need for a reliable internet connection.

• 20. How does delivery management software enhance communication with drivers?
  Features allow for two-way communication, ensuring drivers have necessary delivery information.

• 21. What mobile features are available in delivery management software?
  Electronic proof of delivery can be added, capturing signatures and photos via mobile devices.

• 22. Can delivery management software help with compliance and regulatory requirements?
  It can monitor driving times, ensuring regulations are followed while choosing appropriate vehicles.