# Visibility, Tracking & Performance

Gain improved logistics efficiency with a single integrated view of shipments, inventory and delivery performance.

For manufacturers, retailers and distributors, Descartes [Transport Management solutions](https://routinguk.descartes.com/transportation-management) can provide a comprehensive view of the product delivery process from purchase order to warehouse receipt.

For logistics service providers and carriers, Descartes’ multi-company, role-based access, supports provision of value-added visibility services to end customers.

### The Descartes transportation management platform continuously:

- Gauges material movement against shipment milestones  
- Monitors at-risk and critical orders  
- Enables trend analysis of performance  
- Provides score-carding of carriers and suppliers based on lead-time, fill rate, or on-time rates  
- Tracks key performance indicators (KPIs).

**“With better information, we can move our product through the pipeline rather than investing our resources in safety inventory.”** Kevin F. Smith – Senior Vice President of Supply Chain and Logistics, CVS Pharmacy

## Descartes' solutions in detail

- [**Visibility**](https://routinguk.descartes.com/transportation-management/visibility-tracking-and-performance#panel1301a)

The Descartes solution improves logistics efficiency by providing organisations and their supply chain partners with a single integrated view of shipments, inventory, cross border compliance status and delivery performance.

Providing shipment visibility and easily connecting carriers, logistics services providers, trading partners and regulatory agencies that make up your supply chain.

For manufacturers, retailers and distributors a comprehensive view of purchased orders through to warehouse receipt during the delivery process provides visibility across the delivery channel.

Logistics services providers can provide value-added visibility services to their customers in virtually segregated environments. The solution continuously gauges material movement against shipment milestones and helps monitor at-risk or critical orders.

- [**Tracking**](https://routinguk.descartes.com/transportation-management/visibility-tracking-and-performance#panel1302a)

Once a carrier has accepted a load, the associated Bill of Lading (BOL) is available with visibility of tracking updates. This contains, the time, location, and any comments associated with events, these are all part of the data collected and presented on tracking updates.

Status updates can be received against a specific BOL or Progressive (PRO) number via EDI messages alternatively the carrier can be provided with a login that allows them to update individual shipment statuses via a web form.

- [**Performance**](https://routinguk.descartes.com/transportation-management/visibility-tracking-and-performance#panel1303a)

The Descartes solution enables an analysis of performance trends v. service level commitments over time, rates carriers and suppliers based on lead-time, fill rate, or on-time rates, and tracks key performance indicators (KPIs) for various users such as buyers, sellers, carriers, or forwarders.

## Overcoming Challenges Faced by Foodservice Distributors

Descartes helps foodservice fleets streamline delivery operations with connected tools that go beyond static routes and paper processes.

Learn how dynamic routing, mobile proof of delivery, and real-time visibility can help reduce delays, cut costs, and improve service.

**Smarter foodservice logistics starts here.**

## Features & Benefits

### Item level visibility

Improved shipment details across multiple parties and modes of transportation, reduces uncertainty and ultimately allows a reduction in inventory/safety stock.

### Receive alerts

Decrease order failures by predicting or being alerted to issues as they occur, such as missed dates or deviations from order quantities.

### Customised views

Role-based views of data and KPI’s for the purchasing department, logistics department, customer service reps, and manufacturing to streamline logistics flow.

### Customer Successes

“Redefining the Customer Experience in the Tyre Replacement Market”  
Jobs/van/day increased 194%  
Mileage reduced 13%  
Fleet size 400+

“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way.”  
Andrew Gay - Systems Manager  
Fulfilment costs reduced £1.8m  
Increased delivery productivity 35%  
Delivery windows provided at POS

“We were impressed by the investment and support that Descartes put into this product and the roadmap. This technology has allowed us to be agile, forward-thinking and work optimally with our fleet with benefits on costs, sales and satisfaction across the business and with our customers.”  
Edward Corbett - Head of Programme  
Delivery capacity increased 25%  
OTIF deliveries increased 15%  
Fleet size 500+