CUSTOMER SUCCESS STORY

Great World Logistics

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Enabling Customs Compliance with

Scalable & Easy-to-Use Technology

from Descartes NetCHB™

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Great World Logistics (GWL) is a freight forwarder and customs
broker founded in 1978 in San Francisco. The company was
one of the first innovators in the Bay Area to combine freight
forwarding and U.S. Customs clearance. For GWL, efficiency is
key to ensure that shipping processes run effectively, including
the application of technology to improve productivity and
customer visibility.

“Our customers want visibility and communication, and
Descartes understands this need as a software company,”
said Jimmy Ting, President from Great World Logistics. “The
technology is key to help keep our customers up-to-date with
what is going on with their shipments. Because Descartes
NetCHB is built on a web-based platform, we can access the
technology from any device.”

Company Profile

Descartes Solution

Descartes NetCHB™

About the Client

Great World Logistics provides freight
forwarding, U.S. Customs clearance,
warehousing, and other door-to-door
global logistics solutions for companies
of all sizes.
With over 30 years of experience and
innovation, GWL simplifies navigating.

GWL services companies in a variety of
industries including food, electronics,
garments, furniture, medical equipment,
and household goods.
Learn more at gwlcorp.com.

Results:

• Customer visibility
• Rapid onboarding

Leveraging Descartes NetCHB Technical Expertise & Scalability

“Regardless of how complex or simple a question we have, the technical support team is also very
responsive,” said Jason Ting, Director of Operations from Great World Logistics. “If our customer has an
in-depth technical question, or needs help with customs compliance or even day-to-day operations, the
Descartes NetCHB staff has always been available to help us provide expert guidance to our customer
base.”

“Descartes NetCHB is also perfectly tailored to any size operations from small brokers that are just starting
out to larger businesses. The technology has scaled well for us as we have expanded, and fits the whole
spectrum of our needs.”

Improved Efficiency

Resources are freed to enable GWL to focus on
providing world-class customer service.

Ability to Scale

GWL is able to effectively scale with comprehensive
customs clearance tools from Descartes NetCHB.

Customer Visibility

Web-based customer-facing visibility means improved
client relations and service levels.

Ask Us How We Can Help You Scale Business with

Best-in-class Technology.

Rapid Onboarding

The web-based Descartes NetCHB platform is intuitive,

Uniting the People & Technology That Move the World.

The web-based Descartes NetCHB platform is intuitive,
enables quick onboarding, and features local
support.