# CUSTOMER SUCCESS STORY  
## Great World Logistics  
 !

### Enabling Customs Compliance with  
### Scalable & Easy-to-Use Technology  
### from Descartes NetCHB™  
 !

Great World Logistics (GWL) is a freight forwarder and customs  
broker founded in 1978 in San Francisco. The company was  
one of the first innovators in the Bay Area to combine freight  
forwarding and U.S. Customs clearance. For GWL, efficiency is  
key to ensure that shipping processes run effectively, including  
the application of technology to improve productivity and  
customer visibility.

> “Our customers want visibility and communication, and  
> Descartes understands this need as a software company,”  
> said Jimmy Ting, President from Great World Logistics. “The  
> technology is key to help keep our customers up-to-date with  
> what is going on with their shipments. Because Descartes  
> NetCHB is built on a web-based platform, we can access the  
> technology from any device.”

### Company Profile

### Descartes Solution  
### Descartes NetCHB™

### About the Client  
Great World Logistics provides freight  
forwarding, U.S. Customs clearance,  
warehousing, and other door-to-door  
global logistics solutions for companies  
of all sizes.  
With over 30 years of experience and  
innovation, GWL simplifies navigating.

GWL services companies in a variety of  
industries including food, electronics,  
garments, furniture, medical equipment,  
and household goods.  
Learn more at [gwlcorp.com](https://gwlcorp.com).

### Results:

- Customer visibility
- Rapid onboarding

---

### Leveraging Descartes NetCHB Technical Expertise & Scalability  
> “Regardless of how complex or simple a question we have, the technical support team is also very  
> responsive,” said Jason Ting, Director of Operations from Great World Logistics. “If our customer has an  
in-depth technical question, or needs help with customs compliance or even day-to-day operations, the  
> Descartes NetCHB staff has always been available to help us provide expert guidance to our customer  
base.”

> “Descartes NetCHB is also perfectly tailored to any size operations from small brokers that are just starting  
out to larger businesses. The technology has scaled well for us as we have expanded, and fits the whole  
spectrum of our needs.”

### Improved Efficiency

Resources are freed to enable GWL to focus on  
providing world-class customer service.

### Ability to Scale  
GWL is able to effectively scale with comprehensive  
customs clearance tools from Descartes NetCHB.

### Customer Visibility  
Web-based customer-facing visibility means improved  
client relations and service levels.

### Ask Us How We Can Help You Scale Business with  
### Best-in-class Technology.

### Rapid Onboarding  
The web-based Descartes NetCHB platform is intuitive,

### Uniting the People & Technology That Move the World.

The web-based Descartes NetCHB platform is intuitive,  
enables quick onboarding, and features local  
support.