Freight Forwarder Quick Guide:

The Four Pieces to Digitization

The freight forwarding landscape is changing. Digital and supply chain disruptions are prompting freight forwarders to rethink the way that they operate, provide information to customers, connect with trading partners, and deliver competitive pricing. Market leaders are transforming their operations by adopting and embracing the four critical components to digitization.

The Core Components to Digitizing & Becoming More Competitive

With the right technology, digital forwarders can better ensure customer retention by enabling clients to book, ship, quote, and track on-demand with competitive pricing with service choices.

Providing Customer-Facing Enablement

The second part to digitization is to move away from labor-intensive integration and connectivity practices and adopt more modern and flexible protocols such as APIs.

Digital forwarders are also using networks that can link multiple internal systems and easily connect with logistics partners via a range of options.

Effective Process Automation

Digital forwarders are combining a digital customer experience with GPM to improve profitability.

The fourth component to digitization is to adopt a new class of solution called Global Price Management (GPM). This solution takes rating, margins, capacity, and schedule data into account to provide customers with comprehensive pricing and service choices.