cs hellman worldwide logistics.pdf

CUSTOMER SUCCESS STORY | Hellman Worldwide Logistics, Ltd.

Automating Rating to Free Resources to Drive-up Revenue & Customer Service

Hellman Worldwide Logistics, a leading provider of transportation and logistics services worldwide, is using Descartes Global Price Management™ (Descartes GPM™) solution to automate and digitize rate management. By freeing resources and integrating rate management with internal systems, the Descartes solution is increasing operational efficiency and freeing labor to focus on higher value tasks.

Christian van Eeden

“Being able to leverage the expertise of Descartes Global Price Management is a huge bonus for us. The pricing component is central to our customers’ journey. With Descartes, we can focus our resources on execution, since that is one of Hellman’s core differentiators to bring value.”

Company Profile

Hellman Worldwide Logistics, Ltd.
Transportation and Logistics Services

Descartes Solution

Descartes Global Price Management™

Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance products for air freight, sea freight, road and rail, and contract logistics, we always offer the right solution for the complex logistics requirements of our customers and rely on future-oriented digital services for maximum transparency and more efficient supply chains. Learn more at www.hellman.com.

About the Client

Since its foundation in 1871, Hellmann

Quick Overview

Challenge

Solution

Results

Challenge: Manual Processes Impeding Operational Efficiency

Hellman Worldwide Logistics is a growing logistics service provider that is expanding into new regions and service offerings. An increasing volume of customers are requesting quotes and expecting a quick turnaround on customer service. As a result, there was additional pressure on Hellman to manage carrier rates, surcharges, and allocations. In the complex arena of logistics, providing an accurate quote across various shipment legs, charges, and carriers began to reduce available resources. Hellman needed an on-demand, cloud-based solution that could centralize rate management activities without expending valuable IT resources.

Solution: Freeing Resources to Scale

With a goal of maintaining exceptional customer service and logistics execution, Hellman continues to expand. The need to maintain growth trajectory and meet customer expectations became challenging with existing systems. The company needed to tap the expertise of a technology provider that could gather and collect carrier pricing and serve it up in an easy-to-use customer-facing format.

“We deliver services to the customer and have rich domain knowledge about how shipping and global supply chains work,” said Christian van Eeden, VP, Transformation Architecture at Hellman Worldwide Logistics. “At the same time, we still have customers reaching out to us continuously that need pricing. We knew that we needed a digital tool that we did not have to build to serve up this pricing.”

“However, it is not about digitizing, providing pricing automatically, and then eliminating staff. Instead, we are trying to reallocate our skilled staff and free them from mundane tasks. This way, they can spend more time with the customer.”

“In regard to technology, since our industry is constantly changing, the adaptability and changeability of the system is also a key factor—How quickly can a vendor respond to changes and incorporate new ideas.”

Increased Efficiency

With Descartes, Hellman can provide consistent, reliable communication with customers about their quotes across complex or multi-leg shipments.

Results:

With less labor required to communicate and gather carrier rating data, employees refocused on tasks that expand the business worldwide.