Click and Collect Software for Retailers
Click and Collect
Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
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4 Steps to Optimize In-Store Pickup Experience
Streamline the customer experience for click and collect.
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Make Click and Collect Your Competitive Edge by Ensuring a Fast, Seamless Experience for Customers and Store Teams
In-store pickup and curbside pickup are key to your order fulfillment strategy. But click and collect can be complex for store teams and often adds friction for the customer. Customer notifications and web-based check-in help customers to take control of their day, while real-time alerts let staff know when customers are expected, when they have arrived, and where to find them. This results in increased efficiency, faster handover, and a seamless customer experience.
Click and Collect Capabilities
Automated Notifications
SMS and in-app notifications provide real-time order updates to customers.
Branded Experience
Branded web-based customer portal or integration with existing customer app.
Collection Compliance
Alerts can remind staff to check for legal requirements - like proof of age, or the temperature of cold goods.
Easy Check In
Customers check in when they arrive, either manually or automatically through a geo-fence.
Peer Nomination
Offer an effortless way for customers to nominate another person to pick up their order.
Real-Time Tracking
Customers can opt to share their location and let the store know they are on the way to pick up their order.
Secure Collection
Offer one-time PINs and sign-on-glass to allow for secure service between store staff and customers.
Store Staff Alerts
Real-time alerts let staff know when the customer has arrived at the counter or curbside.
Streamlined Reporting
Management dashboards ensure your store managers can keep track of handling times.
Fleet Resource Center
Discover Tutorials, Success Stories, Thought Leadership, and More to Deepen Your Fleet Performance Management Expertise.
Additional Resources
Considerations for Successful Click and Collect Retail
How to get the most value out of the click and collect retail channel.
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Reduce Wait Times for Click and Collect
How to enhance staff productivity and improve customer experience.
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What is Customer Engagement?
Improve customer experience while driving operational efficiencies.
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