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Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
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Last Mile Communication Trends
Businesses are prioritizing transparency, convenience and engagement.
Read the Article about Last Mile Communication Trends
Real Time Communication Channels and Chat Solutions for Customers, Drivers and Support Staff
Engage customers with real time communications through the most convenient channel and allow for group chat with drivers and customer service staff.
When customers can share vital information, this reduces stress on support staff and ensures that drivers have all the details they need to access and complete an appointment or delivery successfully.
Feature Expansion
Two Way Communication
Direct messaging between the customer and the driver.
Group Communication
Dashboard users can view, join in, and initiate chats with the driver and customer.
Driver-Dashboard Chat
Two-way communication between the driver and dashboard users.
Chat Transcripts
View current and historical chats in the dashboard.
Communication Channels
Send notifications by SMS, email, landline call, or alternative channels.
Communication Fallback
Configurable fallback rules ensure customers receive notifications via the most convenient channel.
Communication Opt-Out
Add a flag to job information to opt the customer out of specific communication groups.
Answer Machine Recognition
Detect whether a customer or machine is answering, leave a voicemail, or retry as appropriate.
Data Insights
Key metrics such as chat volumes, response rate, and who is participating.
Fleet Resource Center
Discover Tutorials, Success Stories, Thought Leadership, and More to Deepen Your Fleet Performance Management Expertise.
Additional Resources
Paradigm Introduces Tracking and Feedback
Real-time feedback contributes to the preventative complaints process.
Read Success Story about Paradigm Introduces Tracking and Feedback
5 Tactics to Improve Customer Experience
How to improve last mile customer experience with transparency.
Read the Article about 5 Tactics to Improve Customer Experience
How Self-Service Improves Satisfaction
Reduce costs by helping customers to help themselves.
Read the Article about How Self-Service Improves Satisfaction