Feedback | Descartes
Feedback
9 Best Practices to Collect Customer Feedback
How to gather useful feedback after a delivery or service appointment
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Welsh Water Enhances Customer Experience
The utility provider increased efficiency with tracking and feedback.
Read the Case Study about Welsh Water Enhances Customer Experience
Increase Feedback Volumes, Reduce Call Center Costs, and Speed Up Service Recovery with Real-Time, Actionable Customer Satisfaction Surveys
To meet and exceed expectations in today’s market, you need to listen to your customers. For feedback to be representative and actionable, businesses must survey customers quickly after each service appointment or delivery.
Maximize your response rate and reduce the need for outbound calls with a configurable and easy-to-use form sent immediately to a customer’s own device.
Feature Expansion
Impactful Timing
Prompt customers immediately following a service experience for feedback on their personal device.
Configurable Forms
Easily ask customers feedback questions relative to their service or delivery experience.
Configurable Rating System
Configure emoji, star, or number ratings to monitor customer sentiment.
Dynamic Questions
Set up different follow-up questions based on positive and negative feedback responses.
Long-Form Feedback
Allow customers to type comments and feedback into the customer feedback portal freely.
Negative Alerts
Immediately notify customer support teams of negative feedback to be actioned.
Operational Transparency
View customer feedback as part of the job details on the operational dashboard.
Filter Feedback
Easily sort, find, and take action on customer feedback by organizing and filtering jobs.
Exportable Data
Analyze feedback by job or user and create aggregated views by driver or branch.
— Michael Alldridge
Operations Direction, South West and Wales, HSS HIRE
Fleet Resource Center
Discover Tutorials, Success Stories, Thought Leadership, and More to Deepen Your Fleet Performance Management Expertise.
Additional Resources
Paradigm Introduces Tracking and Feedback
Real-time feedback contributes to the preventative complaints process.
Read the success Story about Paradigm Introduces Tracking and Feedback
What to Look for in a Feedback Platform
Considerations to help you choose a customer feedback solution.
Read the article about What to Look for in a Feedback Platform
How Customer Feedback Improves Service Recovery
Discover how real-time feedback can transform your customer service.
Read the article about How Customer Feedback Improves Service Recovery