Resource Center: Freight Forwarders, Customs Brokers and Digitization | Descartes
Digitization Resource Center for Freight Forwarders & Customs Brokers
Descartes is Helping Freight Forwarders & Customs Brokers Digitize and Transform Their Operations
Customer-Facing Enablement
Descartes helps to provide customer self-service shipment management and visibility
Seamless Data Collection & Integration
Descartes streamlines data collection and distribution with customers, carriers, and other logistics partners
Effective Automation
Descartes automates repetitive tasks to free resources for higher-value services
Hear from Our Customers Who Have Undergone Digital Transformation
“Using the Descartes system, we’ve achieved a level of automation that has unlocked significant productive time for higher quality customer conversations…. This type of process automation is a high impact, low effort means to allow us to focus on higher-value work for our customers.”
~ Paul Glionna, Vice President Systems Development & Operations, Universal Logistics
“With the launch of our new digital platform ONE QUOTE, powered by Descartes Kontainers, customers can now receive an instant quote for export shipments and place bookings anytime, anywhere. It’s a one stop service that completely automates traditional manual tasks.”
~ Hiroki Tsujii, Managing Director, Marketing & Commercial, ONE
Why Digitization Is Critical to Forwarders and Brokers
Digitization is key to meeting customer expectations to evaluate booking options and execute and track shipments on-demand. In order to offer the services that customers now expect, forwarders must not only provide customers with a web-based self-service portal but should also automate the supporting back office operations and carrier interaction. The goal of digitization is to help transform your operations to be more responsive to customers, reduce operational costs, and free resources for higher value work that makes a difference to customers and the bottom line.
Thought Leadership Resources
Will the Drive to Digitize the Customer Experience Dominate Forwarders’ Agenda for the Next 2 Years?
Read why a digital customer self-service experience is top of mind for forwarders
The Results Are In - 8th Annual Forwarder & Broker Benchmark Survey
Get the critical insight you need as a forwarder or broker to not only survive but thrive
Freight Forwarders & Digitization: Part 1 - Customer Enablement
Learn how leading forwarders are providing on-demand customer visibility, continuous communication, and self-service access to succeed
The Four Pieces to Digital Forwarding
Learn four ways that freight forwarders can digitize and differentiate their services
Are Forwarders and Brokers Taking Advantage of The Ecommerce Tidal Wave?
Learn which type of forwarders are thriving and which as struggling in ecommerce
Freight Forwarders & Digitization: Part 2 - Collecting Data & Effective Integration
Learn how freight forwarders are providing an easy way for their customers to book, rate, track, and ship on-demand
Freight Forwarders & Digitization: Part 3 - Effective Automation
Learn how freight forwarders are automating time-consuming, non-value-added activities and refocusing resources on what they do best — moving freight
Why Customer-Facing Enablement is a Key Component of Modern Freight Forwarding Systems
Today’s Customers Anticipate Online Visibility via Self-Service Cargo Booking Software
eBook: 8th Annual Forwarder and Broker Benchmark Study
Read about the key topics and trends impacting forwarders and brokers today
Freight Forwarders & Digitization: Part 4 – Global Price Management (GPM)
Learn about a new class of digital solutions for forwarders called Global Price Management that is helping forwarders differentiate their service offering and improve the bottom line.