# Customer Engagement

Introducing Customer Engagement

Explore tools to transform customer experience and streamline operations.

[Read the eBook about Introducing Customer Engagement](/content/resources/knowledge-center/introducing-descartes-customer-engagement-platform/index.html)

Delivery Customer Experience Opportunities

The latest survey with Indago on digital customer engagement in delivery.

[Read the Article about Delivery Customer Experience Opportunities](/content/resources/knowledge-center/customer-engagement-missed-opportunity-delivery/index.html)

## Transform Your Customer Experience While Lowering Operational Costs

Improve the last mile customer experience and drive operational efficiencies with real-time customer engagement technology that offers transparency and control.

### Order Tracking
Automated customer notifications with a branded web-based customer portal, real-time ETA tracking, chat options, and feedback.

[Learn More about Order Tracking](/content/solutions/customer-engagement/order-tracking/index.html)

### Appointment Management
Digital self-service appointment confirmation, rescheduling, and cancellation through the customer portal.

[Learn More about Appointment Management](/content/solutions/customer-engagement/appointment-management/index.html)

### Click & Collect
Streamlined in-store or curbside options for order collection through the customer portal and store app.

[Learn More about Click & Collect](/content/solutions/customer-engagement/click-and-collect/index.html)

## Achieve 15pt Average Improvement in Customer Satisfaction Scores

Customer expectations have been reshaped by e-commerce giants, food delivery, and ride-hailing apps, making customer engagement a critical piece of your business strategy. When customers aren’t in the loop, there’s a significant impact across your organization. Descartes can help. We empower customers to receive goods and services on their terms.

Take advantage of our proven expertise in real-time customer engagement to see the following benefits:

- Reduced no-access rates and failed appointments.
- Increased customer retention and customer satisfaction.
- Decreased inbound call volumes for order status and ETAs.
- Actionable and timely customer feedback.
- Streamlined click & collect options for order collection.

— Andrew Rysdale, Assistant Director of Property at Fairhive Homes

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"If you’re looking to improve the customer experience, there’s no reason not to use Descartes. We chose the platform to improve the customer experience and saw additional benefits such as a reduction in missed appointments and increased response to feedback."

## **Fleet Resource Center**

### Discover Tutorials, Success Stories, Thought Leadership, and More to Deepen Your Fleet Performance Management Expertise.

[Learn More](https://staging.descartes.com/fleet-resource-center)

## Additional Resources

### What is Customer Engagement?
Improve customer experience while driving operational efficiencies.

[Read the ARTICLE about What is Customer Engagement?](/content/resources/knowledge-center/what-customer-engagement-and-why-it-important/index.html)

### Customer Engagement for Customer Experience
How customer engagement can help you gain a competitive edge.

[Read The Article about Customer Engagement for Customer Experience](/content/resources/knowledge-center/how-customer-engagement-fits-your-customer-experience-strategy/index.html)

### 5 Tactics to Improve Customer Experience
How to improve last mile customer experience with transparency.

[Read THE ARTICLE about 5 Tactics to Improve Customer Experience](/content/resources/knowledge-center/5-tactics-improving-customer-experience/index.html)

### Connect with a routing specialist to explore how our solutions can transform your business.

[Schedule a Demo](https://staging.descartes.com/solutions/customer-engagement#form)