# Customer Service Desk

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### Descartes' Service Desk and Expertise Centers are a critical component to ensuring the success of our clients.

## **How Do I Contact the Descartes Help Desk?**

Following ITIL principles, Descartes’ portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help.

**[Click here](https://servicedesk.descartes.com/) to access the Service Desk Portal**

**[Click here](/content/sites/default/files/media/documents/2025-05/DSG_SupportServicesPortfolio_April%202025_Version_5.0.pdf) to download the Descartes Customer Support & Client Services Portfolio**(Version 5.0 - April 2025 - PDF, 2.5 MB)

Alternatively you may send an email to [servicedesk@descartes.com](mailto:servicedesk@descartes.com) or call 877 786 9339 (Outside North America: +800 7866 3390) where your enquiry will be routed to the appropriate Expertise Center.

Bob Parker, Executive Vice President, Customer Support & Client Services can also be directly contacted at [bparker@descartes.com](mailto:bparker@descartes.com) with questions, comments or recommendations on how we can enhance our Service Desk and Expertise Center operations.

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## Descartes Customer Support Mobile Application