Notifications | Descartes
Notifications
9 Essential Customer Notifications
Customers want more updates about their appointments or orders.
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Gravesham Increases First-time Access
Technology keeps customers informed before, during and after appointments.
read the success story about Gravesham Increases First-time Access
Customer Engagement Technology that Sends the Right Message at the Right Time to Enhance Last Mile Customer Experience and Reduce Costs
Businesses are increasingly expected to meet the high standards of today’s customers who are used to last mile communication in areas like e-commerce and food delivery. Real-time order notifications reduce uncertainty by allowing customers to track their appointment or delivery while planning their day.
Effective customer communication means sending the right message, at the right time, via the right channel. Automating notifications via SMS, email, or alternative channels, frees up resources by reducing inbound calls and increasing first-time access. Your team can get more work done while customers enjoy an enhanced experience.
Feature Expansion
Order Notifications
Send automated ETA notifications to customers based on configurable triggers, and link to a web-based tracking portal.
Configurable Triggers
Personalize the customer journey with configurable and location-based communication triggers.
Grouped Jobs
Group multiple related jobs together, sending one set of communications to the customer for all jobs.
Multi-Brand
Configure different notifications for different brands or job types.
Multi-Recipient
Ensure all customers are notified of their service appointment using “Nominees”.
Communication Channels
Send order notifications at the right time via SMS, email, or the most convenient channel.
— Paradigm Housing Group
"Since implementing Descartes, Paradigm has achieved a 20-40% reduction in carded appointments for responsive repairs compared to the same months the previous year."
Fleet Resource Center
Discover Tutorials, Success Stories, Thought Leadership, and More to Deepen Your Fleet Performance Management Expertise.
Additional Resources
7 Customer Engagement Tactics for Delivery
From proactive notifications through to effective feedback.
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Elevate the Last Mile with Real-Time Communication
Proactive communication is key to improving the last mile experience.
READ THE ARTICLE about Elevate the Last Mile with Real-Time Communication
Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
READ THE EBOOK about Introducing Customer Engagement